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Returns & Refunds Policy

Return and Refund Policy
Effective Date: April 16, 2025

At KlikBazar.com, we aim to ensure your satisfaction with every purchase. If you are not fully satisfied with a product, our Return and Refund Policy outlines the steps you can take.

1. Return Eligibility

You may request a return under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery

  • The product is unused, unopened, and in its original packaging

  • The return request is made within 7 days of receiving the product

Note: Some products like perishables, personal care items, intimate goods, and digital products are non-returnable, unless they arrive damaged or defective.

2. How to Request a Return

To initiate a return:

  1. Contact our support team at klikbazarbd@gmail.com or call +8801779000666

  2. Provide your Order ID, clear photos of the product, and reason for return

  3. Our team will review the request and guide you through the return process

3. Return Conditions

  • Returned products must be packed securely to avoid damage in transit

  • We reserve the right to reject a return if the product is used, damaged due to misuse, or missing parts

  • Customers must send the product to our return address, unless pickup is arranged

4. Refund Process

Once the returned item is received and inspected:

  • If approved, the refund will be processed within 7-10 working days

  • Refunds are made to the original payment method or mobile wallet/bank account, as applicable

  • If the product was purchased under a promotional offer or voucher, refund value will be adjusted accordingly

5. Exchange Policy

We offer exchanges for:

  • Size issues (for any items)

  • Defective or incorrect items

If the desired replacement is unavailable, a refund will be issued instead.

6. Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), KlikBazar.com will bear the return shipping cost

  • For all other cases, the customer is responsible for return shipping charges

7. Cancellations

Orders can be cancelled before shipment by contacting us directly. Once shipped, the order can only be returned according to this policy.

8. Contact Us

For any questions or return requests, please reach out:

📧 Email: klikbazarbd@gmail.com
📞 Phone: +8801779000666
📍 Address: Kamal Tower, House # 164, Masjid Road, Notun Bazar, Station Road, Tongi, Gazipur-1710